Privacy Policy Effective Date: March 18th 2025 1. Introduction Canport Freight Broker L.L.C (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and applicable local regulations. By using our website, products, or services, you consent to the collection and use of your personal information as described in this policy. 2. Information We Collect We may collect and process the following personal data: Identity & Contact Details: Name, email address, phone number, mailing address, Emirates ID/passport details. Business & Transaction Data: Company name, job title, and transaction details. Financial Information: Payment details for purchases and services. Website & Usage Data: IP address, browser type, cookies, and interactions with our website. Other Information: Any data you voluntarily provide, such as inquiries, survey responses, or customer support requests. 3. How We Use Your Information We use your personal data for the following purposes: To provide and improve our services. To process transactions and manage billing. To communicate with you about inquiries, promotions, or updates. To comply with legal, regulatory, or contractual obligations. To prevent fraud and enhance security measures. 4. Legal Basis for Processing We process your personal data based on: Consent: When you voluntarily provide data (e.g., signing up for newsletters). Contractual Necessity: When data is required for service delivery. Legal Compliance: To meet UAE legal and regulatory obligations. Legitimate Interest: To improve our services and enhance security. 5. Data Sharing & Disclosure We do not sell or rent personal data. However, we may share your data under the following conditions: With Service Providers: Third-party vendors assisting in payment processing, IT support, or marketing. Legal & Regulatory Compliance: If required by UAE authorities, such as Dubai Courts, the Ministry of Economy, or law enforcement. Business Transfers: If our company merges, is acquired, or sells assets, your data may be transferred. 6. International Data Transfers If we transfer your data outside the UAE, we ensure adequate protection measures are in place, in line with PDPL and relevant regulations. 7. Data Retention We retain personal data only as long as necessary for the purposes outlined or as required by UAE law. When no longer needed, we securely delete or anonymize your data. 8. Security Measures We implement strict security measures to protect your data from unauthorized access, alteration, or disclosure. However, no system is completely secure, and we encourage users to take precautions when sharing personal data online. 9. Your Rights Under UAE law, you have the right to: Access & Correct Your Data: Request a copy or correction of your personal data. Withdraw Consent: Opt-out of marketing communications at any time. Request Deletion: Ask for data deletion, subject to legal requirements. Restrict Processing: Limit how we use your data in certain situations. To exercise these rights, contact us at info@canportbroker.com 10. Cookies & Tracking Technologies We use cookies to improve your website experience. You can manage cookie settings in your browser, but some features may be affected. 11. Third-Party Links Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies. 12. Changes to This Privacy Policy We may update this policy periodically. Any changes will be posted on this page with the updated effective date. 13. Contact Us For any questions or requests regarding this Privacy Policy, please contact us: Canport Freight Broker L.L.C Mohamed Hamed Saif Alrumhi Building, Office 101-D5, Deira Dubai info@canportbroker.com